Service Cloud Account Executive

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Job Category
Sales

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too – driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Enterprise Service Cloud AE Description:

As an Account Executive within the Enterprise Service Cloud team, you would be responsible for selling the world’s #1 platform application for Service, which is the fastest growing application solution at Salesforce. You will work in partnership with the existing account owners and will carry quota for the Service Cloud product sales. The Account Executive will formulate and complete a Service Cloud sales strategy within an assigned region, drive revenue growth by penetrating the current customer base, and developing new customers in the enterprise space. This role will work both inside of large existing accounts as well as prospect and seek to build new relationships in a set of assigned named accounts.

Your Impact:

You will work closely with current customers and prospective customers as a trusted advisor to deeply understand their unique company challenges and goals. You will collaborate with customers on the Salesforce Service Cloud to promote solutions that will help them reach their business goals and blaze new trails within their organizations. You will contribute to our business growth in a fast paced, collaborative and fun atmosphere, as a valued member of our Ohana.

Responsibilities:

• Develop and implement successful Service & Support sales campaigns for clients contact/call/service centers
• Personally create new leads from prospecting efforts and assist others to thoroughly qualify leads & sales opportunities
• Demonstrate business from new & established relationships
• Strategize, negotiate & close business
• Exceed an annual sales quota by running a full sales cycle to address client pain points and transform their business as related to their contact center needs

Required Skills/Experience:

• Extensive background selling Customer Service or Call Center solutions
• Proven experience with selling technology solutions
• Prospecting Skills
• Consultative/Solution focused selling experience
• Strong background selling software/SaaS with outstanding quota attainment history and track record
• Ability to forecast accurately and drive operational rigor

Desired Skills/Experience:

• Experience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.).
• Objection Handling Skills
• Discovery Skills
• Planning and Closing Skills
• Consistent overachievement of goals
• Good written, verbal, and presentation skills
• Be creative with strong problem solving skills and the ability to succeed in a fast paced environment
• Background working with a CRM system (Salesforce preferred)
• Ability to work well as part of an extended sales team

Accommodations

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Posting Statement

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Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce .

Salesforce welcomes all.

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