Reservations Agent

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Job Description

• What you will be doing:
• Ensure knowledge of all current rate offer for the Raffles & Fairmont Makati
• Ensure prompt and courteous service is extended to both internal and external customers
• Processes all reservations, booking, changes and cancellations on Opera in a timely manner
• Implements revenue management strategies through upselling

Qualifications

Your experience and skills include:

• Previous experience as a Reservations Agent preferred
• Bachelor’s Degree in Hospitality, Tourism or any related courses
• Guest focused personality is essential; experience is an asset
• Prior experience working with Opera or a related system
• Strong interpersonal and problem solving abilities
• Fluency in English; additional languages are a plus

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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