Snr Professional Services Mgr Team Lead, Amazon Business Professional Services

Since 1994, Amazon has continuously expanded its product selection and innovated on behalf of customers in an on-going effort to fulfill its stated ambition of being earth’s most customer-centric company. Since 2015, Amazon.com has started reinventing on behalf of the business customer and is focused on building Amazon Business, the largest and most innovative Business-to-Business (B2B) marketplace in the world. With the launch of Amazon Business in Germany in December 2016, Amazon Business expanded to Europe and is now present in five key markets in Europe: Germany, UK, France, Italy and Spain. As we continue to grow, we are recruiting a handful of the best to innovate and drive value for our B2B customers.

The Amazon Business team is dedicated to developing solutions that make it easy for business customers to buy on Amazon through an Amazon Business Account. We are focused on building solutions that enable business customers to rethink current strategies, tools and processes for Purchasing and innovate to be fit for the future. Our customers include individual professionals, small businesses and large institutions. Our business customers have different needs than the traditional Amazon retail customers, and we are reinventing everything from how we display our selection, price our products, and provide the right customer experience to serve this segment.

Position Summary

To support our business growth, we are looking for a People Manager to lead our Professional Services Implementation Team for a full time (40 hours/week) position. In this position, you lead a team of Professional Services managers who work with a wide range of B2B customers at a senior level (CPO, CFO, CTO) as project managers to implement Amazon Business as a solution.

You will set team goals, define mechanisms and reporting requirements, provide guidance to your directs on customer engagements and internal projects through regular 1:1s, help your directs develop their careers, liase with key internal stakeholders to plan and steer your team’s success, and take on responsibilities of key internal projects as required.

Key job responsibilities
– Contribute to OP1/OP2 plan for Professional Services Implementation team in liasion with Manager and EU counterparts
– Set team goals and install mechanisms to track goals throughout the year
– Provide guidance to Directs for their customer engagements and internal projects through regular 1:1 meetings and ad-hoc as needed
– Participate in senior leadership meetings (AB DE, AB EU, AB WW, Professional Services EU)
– Own key internal projects to support driving AB as a solution and organization forward including influence stakeholders across the EU and Worldwide.
– Hold regular career reviews with Directs to support them in their career development
– Run annual talent management review for your Directs
– Lead customer projects individually.

Location options include Munich, London and Paris.

Key job responsibilities
Professional Services Managers are a time-bound resource, working with Amazon Business’ most complex and high value Customers. They are assigned a Customer project, submitted by the Customer’s Account Manager and with whom they will connect internally, aligning on the requirement and to agree a project start date. Professional Services Managers then own the project management of that Customer assignment, scoping the based on the Customer’s procurement objectives in using Amazon Business and recommending the best Amazon Business account functionality to support the Customer’s goals. Professional Services Managers may deploy our External Systems Integration team to support on technical integrations and support the customer throughout the project build. On account readiness and in preparation for the Customer’s Amazon Business account launch, the Professional Services Manager will create and delivery training for the Customer’s Admin / Accounts Payable Team and end users, ensuring successful account deployment. Professional Services Managers then track account adoption and performance until satisfied that the solution delivered meets the Customer needs, iterating where required. Professional Services Managers work with Customers from every industry and vertical and must not just be an expert in the Amazon Business product, but a passionate advocate for our Customers and their experience.

A day in the life
Start the day with an Account Manager call, whose customer project you have been assigned, aligning on the project approach and kick off date. Your next call is cXML invoice testing with a Customer about to go live – you work through testing scenarios with the Systems Integrations team then agree a go live date. Over lunch you conduct a Webinar for 200 users launched this week, taking time to trouble shoot onboarding issues and then follow with a US team call on a shared internal project. You close with a Financial Force Resource Planner update, correctly forecasting available bandwidth.

About the team
Amazon Business Professional Services’ mission is to accelerate our Customer’s success, adoption, and spend. We accomplish this by guiding their journey with tools and services while building their confidence with insights and trusted resources. AB ProServe has continued to extend beyond its historical focus of solely implementing Customers, to a team that supports Customers throughout their lifecycle.

BASIC QUALIFICATIONS

– BA/BS degree
– People management experience
– Exceptional English – both verbal and written

PREFERRED QUALIFICATIONS

– Desire to work in fast-paced, challenging environment
– Project management skills
– Willingness to lead a team of Professional Services Managers and also lead customer projects as an Individual contributor.
– Strong preference for experience in Eprocurement, including Procurement Platform integrations and knowledge of procurement and source to pay processes and solutions
– Excellent communications skills and the ability to effectively advise senior leadership
– Proven ability lead a cross functional strategic internal initiative which requires influencing others
– Ability to prioritize and demonstrate relentless discipline in achieving goals
– Expert use of MS Office Suite and CRMs (e.g. Salesforce.com)
– Strong ownership, bias for action and willingness to role-up your sleeves

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